Podle zjištění ČOI došlo v 80 procentech k porušení zákona. Nejčastěji obchodníci porušili zákon o ochraně spotřebitele kdy například ve 173 případech prodávající neinformovali spotřebitele o způsobu uplatnění reklamace a dalších informací spojených s reklamacemi. Ve 122 případech prodávající neinformovali také spotřebitele o mimosoudním vyřešení spotřebitelských sporů.
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